Race the City — terms and refunds

Last updated: 10 September 2026

Race the City is provided by Asa Harland, an independent developer. Race the City is the app name; Hatch Software is the existing Google Play developer profile name, not a separate incorporated company. Contact hello@racethecity.com or use Help & support in the app.

What a purchase includes

A purchase provides one game for the selected route and one to four teams, with up to five registered players per team. The purchaser organises the game, invites players and decides when everyone starts. Invited players do not need to buy the same game again. Check the route, team count, content guidance and store price before confirming a purchase. Purchasers sign in with Apple or Google to associate the game with their account.

Use the same account to recover your games. If a purchase appears missing, sign in and use purchase recovery before paying again. Contact support with the transaction or game reference if access is still missing.

These terms do not introduce a fixed purchase expiry or require a booked starting time. If you want to cancel before play, contact hello@racethecity.com with your order reference. Applicable cancellation and refund rights remain available; starting a game does not by itself waive statutory rights. Any future expiry or scheduling restriction must be disclosed before purchase and cannot be added retrospectively to an existing purchase.

Playing outdoors

Gameplay requires a compatible charged phone, mobile data and location services. Optional AR may require camera permission and a supported device; use the alternative view where offered. Check the route's meeting point, distance, accessibility and content guidance before travelling.

Routes use public places that may be affected by crowds, weather, ceremonies, building works and closures. Follow local restrictions and safe public paths. Stop somewhere safe to use the screen and put the phone away when crossing roads. Do not enter restricted areas, businesses or private property to complete a clue. Game timing is for friendly comparison and does not require running or taking risks.

Purchasers and organisers must be adults aged 18 or over. Adults are responsible for supervising children in their group and choosing suitable routes. Current route recommendations are Historic London 10+ with an adult and Royal London 12+ with an adult. Route content guidance is separate from the store's age rating.

Fair use and shared games

Use team names and display names appropriate for the people in your game. Do not impersonate another person, harass participants, misuse invitations or attempt to interfere with accounts, payments or game services. The organiser can manage the roster and start, pause, resume or end the race using the available controls. Shared answers are controlled by each team's leader.

Problems and refunds

If a route is blocked or cannot be completed safely, stop in a safe place and ask the organiser to pause. Contact support with the route, game reference and a description of the problem. We will assess access, purchase and route issues individually.

For an Android purchase, you may also request a refund through Google Play's purchase support. Apple handles its store refund process, and web purchase enquiries can be raised with Race the City support. The applicable payment provider may need to process or decide the refund. Do not include full card details in a support message.

A refunded or disputed purchase can prevent an unstarted game from starting. Problems affecting active games are handled through support. These arrangements do not limit your statutory consumer rights. There is no blanket no-refund rule in these terms.

Account deletion

You can request account deletion in Account or at https://racethecity.com/account-deletion/. This removes your access and cancels unfinished games you organise. Deletion is not itself a refund request. See the privacy policy for retained records and deletion processing.

Contact and changes

Support: hello@racethecity.com

Privacy: https://racethecity.com/privacy/

We will communicate material changes to these terms appropriately. These terms do not exclude mandatory protections available to you under applicable consumer law.